Dedicated to improving Quality of the customer experience for airlines and airports across the world, discover what we do.
objective quality rating
Airline and Airport Ratings were introduced over 20 years ago, and are recognised as a global benchmark of Quality standards in the air transport industry.
Skytrax Rating quality measurement uses a well-researched approach to deliver accuracy, and an objective system using our unified, worldwide standard.
The Skytrax ratings have no relation to any type of customer review or survey scoring.
airlines
Skytrax have worked for over 150 airlines across the globe, from the world’s largest airlines through to small domestic carriers. The World Airline Rating is expanding in 2017 to include several additional airlines.
Certified Airline Rating is the only airline quality ranking programme applied through direct and professional analysis of Product and Service quality. Airline Ratings range from 1-Star to the most coveted 5-Star Airline ranking.
airports
Skytrax have worked for over 100 airports around the world, from major global hubs to small domestic airports. The World Airport Rating is scheduled to add further airports during 2017.
Certified Airport Rating is the global quality ranking applied through direct and professional analysis of Product and Service quality. Airport Ratings range from 1-Star through to the prestigious 5-Star Airport ranking.