GLOBAL AWARDS
The World Airport Awards is a non-profit section of Skytrax, to provide an ethical and independent awards process. Edward Plaisted: “we said at the launch of our awards many years ago that we were providing a global awards programme for the airport industry that was not commercially influenced, and this remains a core value. There are some airport awards that require subscription fees, or charge winners to attend a presentation event. We refuse to allow commercial bias to impact our procedures.”
awards history
The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. In 2000, this airport survey attracted a worldwide completion of 1.02 million users, with the 2017-2018 survey achieving 13.73 million eligible, completed entries. The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects of the survey and awards process.