The World Airport Awards is a non-profit section of Skytrax, to provide an ethical and independent awards process. Edward Plaisted: “we said at the launch of our awards many years ago that we were providing a global awards programme for the airport industry that was not commercially influenced, and this remains a core value. There are some airport awards that require subscription fees, or charge winners to attend a presentation event. We refuse to allow commercial bias to impact our procedures.”
The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. A central directive of the survey is for customers to make their own, personal choices as to which airport they consider to be the best. The focus is to deliver a customer survey and airport awards process that is independent, impartial and global, and this ethos remains essential to all aspects of the survey and awards process.