The leading Product and Service quality monitoring and improvement programme for the world airline industry, the World Airline Audit has operated for the last 32 years.
world airline audit
The Audit evaluates front-line product and service delivery quality performance. Performance analysis and Quality improvement advisory services provide real benefits to the airline.
WORLD AIRLINE AUDIT
The most extensively used audit, it provides an end-to-end quality analysis process and improvement advisory service across product and service standards.
QUALITY DEVELOPMENT FOCUS
An audit of specific quality development proposals we discuss with the airline. This covers topics such as service process redesign, lounge design etc.