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About Us

Dedicated to improving the Customer Experience for airlines and airports across the world, Skytrax deliver unique knowledge, expertise and innovative thinking to help make change happen.

  • established 1989

    Skytrax are specialist Research and Quality Advisors to the air transport industry.

  • across the globe

    Based in London, UK, we work with airlines and airports around the world.

  • without fear or favour

    Our ethos of working without fear or favour is paramount to our reputation.


Our staff are professionals with unrivalled experience and knowledge of the air transport industry.

Our word of mouth referral business accounts for over 80% of our work, and we are proud every time we are introduced to a new airline or airport on the back of a referral from one of our existing clients, who we also know as friends.

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do you have the expertise and passion we are looking for?

We want expertise, we want passion and we want people that can bring fresh and innovative thinking to all aspects of their work.

careers with us

advising airlines and airports worldwide

International air transport rating organisation, Skytrax, have unique knowledge, expertise and experience of quality issues affecting the air transport industry.

Team members log hundreds of thousands of air miles every year across airlines worldwide, and have unique expertise and experience embracing our culture of “without fear or favour”.

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